What to do if the App could not connect to Luba via the Bluetooth connection?

What to do if the App could not connect to Luba via the Bluetooth connection?

The problem could be the Luba or the App when you encounter such an issue. Please try the following steps first.

1. Power off Luba, unplug the Key and plug it back in, then power on Luba.
2. Restart the App and try again.

Please refer to the following steps to make further check if the steps above could not solve this issue.

For Android devices.
  1. Open Settings > Bluetooth settings.
  2. Power on Luba.
  3. Then check if you can find a connection name with Luba.
For IOS devices.
​
We need to use the third-party tool to check the Bluetooth connection from Luba.
  1. Open Appstore and search "BLE Scanner". Or you can click the image below to get it.
  1. Open BLE Scanner.
  2. Open Menu > Fliter.
  1. Input Luba and enable the option.
  1. Go back to the BLE Scanner panel.
  1. Check if you can find the connection named with Luba.
There should be no issue with Luba if you can find the Bluetooth connection that is named with Luba with the steps above.

    • Related Articles

    • When will Bluetooth and WiFi connection be needed and how to use them

      Scenarios that need both Bluetooth and Wi-Fi connections. Initial setup for Luba Submit a Log-feedback from the App Update firmware Scenarios that need Bluetooth connection, WiFi connection is not necessary Create/Edit the boundary of the map Create ...

    • How to factory reset Luba

      When should I try this factory reset? You can turn on Luba, but can not connect it to theApp via the Bluetooth or WiFi connections Note: Doing the factory reset would erase the map and you'll need to create the map again. Please kindly send us a ...

    • What should I do if Luba dose not connect to the WiFi connection?

      Luba only supports the 2.4GHz WiFi connection. Please check if the connection is in 2.4GHz or if it provides both the 2.4GHz and 5GHz connections. You may control Luba to move to near the router for firmware-updating purposes. Such an issue may also ...

    • LUBA winter maintenance

      To make sure your Luba will be in perfect condition for the next mowing season, please follow these instructions. Preparation before winter storage Turn off all task schedules in Mammotion App. Charge the battery power of Luba to 40%-70%. Remove the ...

    • LUBA 1 AWD Series User Manual - ES

      LUBA 1 AWD Series User Manual - ES